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The information provided here is designed to help you get the best out of the Uk’s best Party site. If you still have a question, please contact Dr Bobs Balloons
Delivery Information
Please click here for all our delivery information
Visit Dr Bobs Balloons & Fancy Dress in person
You can see a massive range of products in our shop from Monday, Tuesday, Wednesday, Thursday, Friday and Saturday 9.30am - 5.30pm. Opening times are subject to alteration over the Halloween, Christmas and New Year periods - please check our opening hours. If you are hiring a costume you need to be in our shop one hour before closing, and we advise you book by appointment to avoid any disappointment.
Can I rent a costume online?
No, we have so many costumes, we suggest you come in and have fun trying them on or just have a look. The costumes for hire shown are examples taken from our vast stock and are a fun way of giving you ideas; they are generally all available to hire subject to size and availability. When you rent a costume from Dr Bobs Balloons you have to read and agree to our full terms & conditions.
How can I pay for goods and services over the web?
We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. Like any other shop we require full payment for all purchase and transport costs before goods can be released.
Product Variations
Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock. Because of the type of products we offer, there can be minor variations in colour and style. This does not affect your statutory rights.
Returns policy
You may return any purchase made over the web to us subject to the following:
• Items must be returned by recorded delivery unused, with all original packing material within 7 days of purchase
• Items must be unused and in a saleable condition
• Items such as Wigs, Facial Hair, Tights, Underwear, False Teeth, Masks, makeup, costumes are not returnable.
We do not refund shipping costs: it is your responsibility to return items to us; we recommend recorded delivery or Royal Mail special delivery Dr Bobs Balloons cannot be held responsible for loss or damage to goods whilst they are being returned.
Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.
Please note that it is not possible to return items purchased from our website to our Shop. You must follow our returns policy and return goods by post.
Instructions for Returning Goods
Before returning anything you must contact us by e mail.
Include the delivery note or a copy of your email invoice with the goods Send the goods in appropriate packaging.
Your rights to cancel
You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy above.
Privacy Policy
Any information that you supply to Dr Bobs Balloons will be treated by us as confidential. Our site is secure and Dr Bobs Balloons NEVER supplies lists of addresses or any other information to a third party (other than clearing payments with credit card companies etc.)
Security
Dr Bobs Balloons is a secure site, depending on how your web-browser is configured you should find a padlock displayed. Rest assured we never hand your details on to anyone.
Cookies
As with the majority of sites we use Cookies to make our site better and quicker. Cookies are pieces of information like your username and the current date and time, and are stored on your computer allowing us to identify users who have previously registered or visited us.
If you have any questions or need any clarification on any of the above please do contact us.
You may view our Terms and Conditions by clicking on the link.
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